Frequently Asked Questions

What payment methods do you accept?

You can pay with any major credit card (Visa, Mastercard, American Express, Discover, JCB) or PayPal. We don't take checks, money orders or cash.

Can I place an order over the phone?

Yes, just give us a call on 415 254 4204 and we'll process your order over the phone. Please note that not all of our products can be purchased over the phone. In general if you can buy a product online then you can buy it over the phone.

How do you calculate shipping?

We use UPS and USPS for shipping. Most items are shipped UPS ground, since this is the best option for heavy and bulky items of acoustical treatment. Shipping costs are based on size, weight and destination.

How fast do you ship?

Shipping time varies by stock status.

• In stock products ship within 1 or 2 business days.
• Most other products ship within 7-10 business days.
• RPG's made to order acoustic treatment ships within 6-8 weeks.

When is my payment processed?

Your payment is procesed immediately. Many of our items are made to order and therefore we process on order receipt, not on order ship.

Do you ship internationally?

• Everything except acoustic treatment - yes!
• Acoustic treatment - we do not ship acoustic treatment products outside of the US and Canada due to their size and bulk. If you try and checkout with these products in your cart and you have an shipping address not in the US or Canada then you will get an error message. If you really want a product then you are welcome to use a freight forwarder based in the US or Canada. We will send the product to them, and they will send it to you.

Why am I being charged sales tax?

Charging sales tax on orders is completely based on where you are shipping your package. We're based in California and so are obliged to charge sales tax on orders shipped to California addresses.

I want to return something, what's your returns policy?

We want you to be happy with your purchase. If you are unhappy with something within 30 days of receiving your items contact us and we'll sort you out with a return merchandize authorization. Any return shipping fees and shipping insurance are of course your responsibility. All acoustic treatment is subject to a 20% restocking fee. All products should be returned in their original packaging and in an undamaged state. After we've inspected your return we will refund you or if you prefer exchange it for another product of your liking.

What happens to personal information including credit card details that I give to you?

Please see our privacy policy.

Is your website secure?

Our store is hosted by CoreCommerce, a leading provide of eCommerce software. Their software meets the latest Payment Card Industry requirements (PCI-DSS). PCI-DSS compliance means that CoreCommerce has passed a comprehensive data security audit by an independent third party. So you can be sure that your information is safe and secure. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption from GoDaddy.com. Click here to verify our security.